General Information

All objects that are in the apartment or on the balcony / terrace may and should be used by guests. Please treat all of the furnishings and inventory with care and look after the apartment. Please ensure that other members of your party abide by the terms and conditions of the rental. If you find anything in the furnishings to be lacking or require assistance, please don’t hesitate to contact us

Division of Apartments

Our apartments are divided to the floors as followed:

Outdoor Area (Terrace / Balcony / Garden)

All apartments include a outdoor areas like terrace, balcony or garden that is protected from wind and rain and offers seating space for up to 6 people, plus a table. Thanks to a patio heater and subtle exterior lighting you can enjoy a pleasant al fresco evening even when the temperature has dropped below zero

From the terrace the guests of our Garden Apartments have direct access to the wonderfully authentic Tyrolean surroundings of a large, well-maintained garden. You can relax and enjoy the natural world just steps from your apartment

Parking in front of the Apartment

Free parking carports are available directly in front of the apartment building and further public parking spaces are located nearby. Optional there is also the possibility to rent underground parking from our partner hotel “Alpenjuwel Residenz

Bedrooms / Beds

Lifestyle Apartment

  • maximum 4 Persons
  • 2 Bedrooms
  • 2 Double Beds

Family und Garden Apartment

  • 5 – 6 Persons
  • 3 Bedrooms
  • 2 Double Beds
  • 1 Queensize Bed
  • 1 Baby Crib

Additional sleeping facilities, like additonal beds or sleeping on the sofas in the living room, are not permitted


Tenants in our Lifestyle Apartments can enjoy the opportunity to relax in the peaceful surroundings of the apartment’s exclusive wellness room with private sauna.

Upon request, guest from our Family and Garden Apartments may make use of the wellness and swimming facilities in our partner hotel “Residenz Alpenjuwel“. Detailed information will be given at the reception of our partner

Internet, TV / Radio and Streaming

Every room has free wireless Highspeed Internet (100 Mbps Download) access.

All apartments provide 3 TV Flattscreens in the living and bed rooms. We are able to receive over 100 international TV and Radio channels in the apartments. Furthermore, you have access to the streaming service Amazon Prime Video. The login for the Internet and a detailed listing of the broadcasters can be found in the provided apartment folder

Ski / Storage Room

Ski and snowboard equipment (skis, ski boots, snowboards, toboggans etc.) are to be kept in the ski room. Ski and snowboard boots can be dried on the designated radiators

Distance to the Ski Lift Station

The metro operates daily from 08:00 to 19:00 between the lower ski lift stations and the apartments: comfortable transport for skiers and snowboarders, free of charge.

The stations ’Kirche (Church)’ and ’Parkplatz (Car Park)’ are approximately 3 minutes on foot from the apartments. The travel time from the apartments to the ski lift is about 5 – 10 minutes

Partner Hotel

Through our nearby Partner Hotel Alpenjuwel Residenz**** (Dorfbahnstrasse 21) you are able to enjoy the conveniences of a hotel despite being completely independent in your apartments.

  • Apartment check-in at the hotel reception
  • daily bakery delivery service for your apartment
  • breakfast in the hotel
  • use of the spa and wellness facilities in the hotel
  • underground parking in the hotel
  • Mexican restaurant in the hotel
Sandwich Service

You are able to order a daily sandwich service at the reception of our partner hotel “Alpenjuwel Residenz”. You will be billed for the cost of the shopping (with no additional charges), payable in cash directly at our partner hotel


Daily from 07:30 until 10:00 Uhr you are able to use the breakfast offer from our partner “Hotel Alpenjuwel Redisdenz” that is located next to our aprtments. You will be billed for the cost directly at our partner hotel

Towel Change

According to your need, towels can be changed daily upon request. In order to have your towels changed, please place dirty towels in the designated basket outside your apartment door. When considering whether to have your towels changed, please think about the environment and help to protect our natural resources

Washing Machine

Upon request, you may use the washing machine downstairs free of charge


Upon request, you may make use of the wellness and swimming facilities in our partner hotel “Residenz Alpenjuwel“. You will be billed for the cost directly at our partner hotel

Waste Disposal and Cleaning

The garbage cans for the waste disposal can be found in the metallic container at the left side of the apartment house (residual and organic waste) and at the entrance of the underground parking of our partner directly opposite of the house entrance (paper, glass, metal and plastic waste).

Guests are expected to leave the apartment in a neat and clean condition. The landlord will carry out a final clean upon the guests’ departure. If required you are able to request additional cleaning services for your apartment during your stay

Reservation and Confirmation

For the confirmation of your reservation we will get in contact with you as quickly as possible (usually within 24 hours) and deliver the further processing of your booking by e-mail.

If you are not receiving any response due to technical issues please fell free to contact us once again directly by mail at info@dapeatala-serfaus.at


For the completion of your booking the deposit of the advanced payment to the stated bank account is required. Corresponding information for your deposit will be received at confirmation of your reservation

  • until 3 months before your arrival the cancellation is free of charges
  • 3 until 1 months before your arrival the cancellation costs will be 40%
  • 1 month until 1 week before your arrival the cancellation costs will be 70%
  • in the last week before your arrival the cancellation costs will be 90%

The cancellation conditions apply to the Austrian General Terms and Conditions for the Hotel industry

Arrival / Check-In

Check-in time is normally from 16:00, but depending on the departure time of previous guests and the subsequent cleaning, it may be possible that we can have the apartment ready for you earlier. If you want to use your arrival day for skiing or hiking, we can provide you with parking, changing facilities and luggage storage while you are on the mountain. Please let us know your estimated time of arrival in advance so we are able to make your apartment in time ready for you

Upon arrival, you will receive the keys to your apartment at the reception of our partner hotel “Alpenjuwel Residenz” right next to our apartment house (Dorfbahnstrasse 21). The front desk times are from 08:00 until 20:00. If you arrive outside of the usual check-in time we are able to prepare the key box for your arrival

Departure / Check-Out

The apartments are to be left by 10:00 on the departure day (later on request and according to availability). Key exchange will be arranged individually. The handover of the apartment is usually done in person at the reception of our partner hotel “Alpenjuwel Residenz”. The keys will be exchanged and your open balance paid. It is not permitted to take away with you any objects, towels, dressing gowns etc. from the apartments

Payment Methods

The open balance can be paid in Cash (Euro), with ATM or Credit Card (Mastercard, Visa, Diners). Foreign currencies aren’t accepted

Fees / Tourism Tax

The fixed rate for the final cleaning per apartment is € 150

The tourism tax is € 2,60 per person (from the age of 16) and overnight stay